C-Zentrix:Connecting,Communicating and Convincing for a Unified Experience
Unified communications (UC) is currently one of the most hyped subjects in the contact centre space that is revolutionizing the whole way the centers work. It is playing a strategic role in the formation of the modern contact centre, aiding staff training & collaboration, driving remote working practices and, ultimately, helping to improve customer satisfaction. Headquartered in Gurgaon, Haryana, C-Zentrix incorporated in the year 2002, by Towards Vision Technologies (TVT) and co-founded by CEO, Saket Setu, was developed with a vision of creating next generation, simplified call center technology solution by offering customer engagement center to facilitate unified communication and a 360 degree experience for the end customer.
. C-Zentrix Single SME or C-Zentrix Single Box Contact center solution is one such product by C-Zentrix that allows setup of a 200 seater contact center within 24 hours
Setting up BPO involves lots of challenges especially if one wishes to run multiple processes addressing multiple customers at a reasonable cost.
As a matter of fact, C-Zentrix has been at the forefront of cutting cost since day one. C-Zentrix Single SME or C-Zentrix Single Box Contact center solution is one such product by C-Zentrix that allows setup of a 200 seater contact center within 24 hours thereby providing two benefits-lowered costs of hardware and simplified installation process for a single IT admin to take charge of the setup.
Also, video calls have become default in Unified communications. To meet this requirement,C-Zentrix has implemented WebRtc as an Add-on in the CRM application, which is a platform of live ticketing solution, where peer to peer communication between the customer and the agent will be enabled over a browser-initiated video call.
As an X-factor for C-Zentrix, Hybrid contact center is a mix of C-Zentrix premise based solution and C-Zentrix cloud solution. C-Zentrix premise based solution and C-Zentrix Cloud solution work in sync to give customers a centralized reporting and management. Therefore, a customer is able to manage his contact center in tier 1 cities on C-Zentrix enterprise cluster and the tier 2 & 3 cities in C-Zentrix Cloud solution, at the same time. It provides high availability and even disaster recovery setup on cloud for the in-premise solution.
In certain scenarios for ecommerce companies where delivery in tier 2 & 3 cities becomes difficult due to small courier companies with small delivery mechanism, C-Zentrix Cloud can turn the table in favor of the company. How? All that company needs to do is to put the entire C-Zentrix enterprise contact center platform over cloud and ask all the units in the supply chain, right up till the tier 3 city, to login to this cloud service and do the necessary calling , ticketing & tracking in Cloud. As it turns out, the application becomes unified and hence enables the ecommerce companies to deliver all over India.
With partners ranging from Freshdesk to CRMnext, C-Zentrix wishes to help organizations across industries to set up and manage their personalized customer engagement center, hassle free at low cost and high efficiency.
Also, video calls have become default in Unified communications. To meet this requirement,C-Zentrix has implemented WebRtc as an Add-on in the CRM application, which is a platform of live ticketing solution, where peer to peer communication between the customer and the agent will be enabled over a browser-initiated video call.
As an X-factor for C-Zentrix, Hybrid contact center is a mix of C-Zentrix premise based solution and C-Zentrix cloud solution. C-Zentrix premise based solution and C-Zentrix Cloud solution work in sync to give customers a centralized reporting and management. Therefore, a customer is able to manage his contact center in tier 1 cities on C-Zentrix enterprise cluster and the tier 2 & 3 cities in C-Zentrix Cloud solution, at the same time. It provides high availability and even disaster recovery setup on cloud for the in-premise solution.
In certain scenarios for ecommerce companies where delivery in tier 2 & 3 cities becomes difficult due to small courier companies with small delivery mechanism, C-Zentrix Cloud can turn the table in favor of the company. How? All that company needs to do is to put the entire C-Zentrix enterprise contact center platform over cloud and ask all the units in the supply chain, right up till the tier 3 city, to login to this cloud service and do the necessary calling , ticketing & tracking in Cloud. As it turns out, the application becomes unified and hence enables the ecommerce companies to deliver all over India.
With partners ranging from Freshdesk to CRMnext, C-Zentrix wishes to help organizations across industries to set up and manage their personalized customer engagement center, hassle free at low cost and high efficiency.
